Deleting your account and data
Last updated 28 October 2026 · Version 1.2
You can delete your GradeLens account and everything in it at any time. This page explains how, and exactly what gets erased.
Deleting the app does not delete your account. Removing GradeLens from your phone leaves your account and data on our servers. Use one of the two methods below to actually erase it.
Method 1 — from inside the app
This is immediate and needs nothing from us.
- Open GradeLens and sign in.
- Go to Settings.
- Choose Account, then Delete account.
- Read the confirmation screen, which lists what is about to be erased and what is kept.
- Type DELETE and confirm. Your account is removed immediately and erased from our live systems within 30 days; you are signed out on that device, and on any other device as soon as it next reaches us.
Method 2 — ask us
If you cannot sign in, or would rather we did it, email admin@ellermon.com with the subject line Account deletion request.
Please send the message from the email address on your account and include:
- The email address of the account to delete
- Whether you want the whole account deleted, or only specific learners
If you cannot send it from that address, we will need to verify your identity another way before we act — we will not delete an account on an unverified say-so, because that would be its own security problem.
- Acknowledgement
- Within 2 business days
- Completed
- Within 30 days of verifying your request
- Cost
- Free
What gets deleted
Everything. Specifically:
- Your account and your sign-in identity with Amazon Cognito
- Your display name and notification preferences
- Every learner you added — names, dates of birth, grades, schools and colours
- Every subject, term and assessment category
- Every assessment and mark, including archived and scheduled ones
- Every calendar event and note
- Your consent records and the record of when your account was last used
A learner who has their own learner account is not deleted with yours. Deleting your account is not an instruction to delete a child's own account: your link to them ends, and they keep their account and its information. To delete a learner under 18 with their own account, delete them first, as described below.
This is a permanent erasure, not a deactivation. We do not keep a shadow copy, and there is no way for us to restore an account once it is gone — so please ask us for a copy, or write down anything you want to keep, before you confirm.
What is kept, and why
| What | Kept for | Why |
|---|---|---|
| Encrypted backups containing your data | Up to 35 days, then overwritten | Backups are written as whole snapshots and cannot have one account surgically removed. They are encrypted and are never restored into the live service to recover deleted accounts. |
| Server logs referencing your account identifier | Up to 90 days | Security, fault diagnosis and abuse detection. These hold no learner names or marks. |
| A record that a deletion request was made and completed | 3 years | We must be able to show a regulator that we honoured your request. |
| Correspondence with you about the request | 3 years | Same reason. |
| Anything a law requires us to retain | The period that law requires | Legal obligation. |
Deleting one child rather than the whole account
You do not have to delete everything. In the app, go to Settings, then Students, choose the student, then Remove and Delete permanently. That erases that child's details, subjects, terms, assessments, marks and calendar events while leaving the rest of your account intact. If the child has their own learner account and is under 18, it deletes that account and their sign-in too. If they are 18 or over, you can only stop managing them; their account is theirs to delete. This is the right route when, for example, a child leaves school or a custody arrangement changes.
If you have your own learner account
Go to Settings, then Account, then Delete my account.
- 18 or over: your account and everything in it is removed immediately and erased from our live systems within 30 days. A guardian who follows your account cannot delete it, only stop following.
- Under 18: your parent or guardian has the final say. We email them, and your account is deleted only if they approve. If no guardian has approved your account or links to manage it, it is removed immediately and erased from our live systems within 30 days. The app tells you which applies before you confirm.
Other rights
Deletion is one of several rights you have. You can also get a copy of your data, correct it, or object to how we use it — see making a data request and our Privacy Policy.