Support
We are a small team and we answer our own email. There is no ticket queue and no chatbot — a person reads what you send.
Contact us
- Support email
- admin@ellermon.com
- Postal address
- 4 Westminster Avenue
Bryanston
Johannesburg
Gauteng, 2191
South Africa - Typical response
- Within 2 business days
- Outside limit
- 30 days
- Language
- English
Getting help quickly
When something is not working, the following makes a real difference to how fast we can fix it:
- The device and operating system version (for example, iPhone 14, iOS 18.4)
- The GradeLens version, shown at the bottom of the app's settings screen
- What you did, what you expected, and what happened instead
- A screenshot, if it is something you can see
- The email address on your account, so we can find it
Please do not send us your password, and please do not include your children's marks or personal details in a screenshot unless they are necessary to explain the problem.
Common requests
Delete my account
You can do this yourself in the app, or ask us to do it.
Get a copy of my data
You have the right to see what we hold and to have it corrected.
Report a security problem
We would rather hear it from you than read about it later.
Reporting a concern about a child's safety
If you believe information in GradeLens is being used to put a child at risk, contact us immediately at admin@ellermon.com and mark the subject line URGENT — CHILD SAFETY. We treat these ahead of everything else. See our child safety standards.